Delete your OPES account

Before you send the request

1. Cancel your active OPES Pro subscription. Deleting an account does not cancel a subscription and does not trigger a refund for the current paid period. You can cancel in the app or by writing to the same address below.
2. Download or save anything you want to keep. Once the account is deleted, your data cannot be restored.

How to request deletion

Send an email to manager@s-opes.am from the email address registered on your OPES account.

1. Write to: manager@s-opes.am
2. Subject line: Account deletion request
3. In the message, include: your full name as registered in the app, the email address of your account, the phone number linked to your account, and the sentence “I request deletion of my OPES account and my personal data”.
4. Send the request from the email address of your account. If you no longer have access to that mailbox, write from any address and we will ask you for additional information to verify your identity.

What we delete

Once your identity is confirmed, we permanently delete from our production systems:

• Your profile data: full name, email address, phone number, date of birth and country of residence.
• Your login credentials, active sessions, device identifiers and push notification tokens.
• Broker connections and API keys you added, together with the portfolio and position data synchronised through them.
• Your in-app content and settings: watchlists, alerts, notes, preferences and interface settings.
• Analytics and diagnostic identifiers linked to your account.
• Support correspondence that we are not required to keep by law.

Deletion is permanent. The account cannot be restored, and a new registration will start with an empty profile.

What we keep, and why

Some records cannot be deleted on request because Armenian law obliges us to keep them. We keep only the minimum needed, store it separately with restricted access, and never use it for marketing, profiling or product analytics.

• Identification and verification records (KYC) and related records, where we are obliged to keep them as a reporting entity under the Law of the Republic of Armenia on Combating Money Laundering and Terrorism Financing: kept for 5 years after the end of our business relationship with you.
• Accounting and tax records of your payments: subscription charges, invoices and refunds, kept for the period required by the accounting and tax legislation of the Republic of Armenia, as a rule 5 years.
• Records required to establish, exercise or defend legal claims, and security and anti-fraud logs, kept until the relevant limitation period expires.
• Aggregated or anonymised statistics that can no longer be linked to you or to any other individual.

When a retention period expires, the corresponding records are deleted or irreversibly anonymised.

How long it takes

1. We confirm that we received your request within 3 business days.
2. We may ask you for additional information to verify that the request comes from the account holder.
3. We complete the deletion within 30 calendar days of confirming your identity and send you a written confirmation. Copies in encrypted backups are overwritten in the ordinary backup rotation, within 90 days at the latest.

Contact

Questions about this procedure or about your data: manager@s-opes.am

Privacy Policy

OPES LLC, TIN 00546078, 29 Zavaryan St., Apt. 25, Kentron, Yerevan 0018, Republic of Armenia.